Dear valued customer,
We sincerely appreciate your decision to shop with us. Your business is important to us, and we are committed to ensuring your satisfaction with your purchase. We kindly request your attention to the following information regarding returns and refunds:
Product Eligibility:
Due to the unique nature of our products, we regret to inform you that we are unable to accept returns for any items purchased through our store.
Defective or Damaged Products:
If, by any chance, you receive a defective or damaged product, we kindly ask you to contact our customer service within 5 days of receiving the item. Our team will be more than happy to assist you in resolving the issue.
Cancellation and Order Changes:
Once an order has been placed and confirmed, it will be difficult to accommodate any cancellations or modifications. So, we kindly urge you to carefully review your order before proceeding to checkout.
For any special order or personalization request, due to its nature, we are unable to accommodate any cancellation or last minute modification.
Customer Support:
Our dedicated customer support team is readily available to address any questions, concerns, or inquiries you may have regarding our products or services. Please feel free to reach out to us via Whatsapp, and we will be delighted to assist you.
By completing a purchase on our website, you acknowledge and agree to comply with the terms and conditions outlined in this Return or Refund Policy.
Thank you once again for choosing to shop with us. We thank you for your support and look forward to serving you.
Blessing,
3Scents